Help Center

Ordering from us is safe and simple. So let’s walk you through:

1. First, check out our variety of products and choose the one that fits you best. 
2. After clicking on your choice, you can select the color and quantity. Then click “add to cart.”
3. At the next page, confirm the details and press “checkout.”
4. Here you fill out your shipping and contact information. Don’t forget to enter your discount code if you have one!
5. Continue on to select your shipping method, complete your billing information, and place your order.

If your order is in stock, we'll ship it shortly!  Most orders are processed immediately, but depending on the day of the week, they may take up to 48 hours to finish processing. You can expect an email with the tracking number once we have the updated shipment information.

If you do not receive tracking information from us within 5 business days of your order, please follow up with us at sales@electricbikeandskate.com.

There are times when our suppliers might be out of stock without us knowing. If this happens, we will quickly notify you to let you know when it can be shipped to you. You can choose to wait till that time, cancel the order, or chose another product.

Please know your satisfaction is very important to us, so we will be happy to communicate with you throughout this process.

We ship throughout North America. For elsewhere, please get in touch with us so we can check first.

Our products are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of ebikes are shipped via freight, and special instructions for freight shipments will be explained during the check-out process.  

If you have questions about shipping, please email us at support@electricbikeandskate.com with the brand you are inquiring about, and we will be happy to tell you what shipping method they use.