Help Center

Yes. Currently we offer financing Klarna! 

Generally speaking, most orders arrive within 5-6 business days of shipping.

If your order is in stock, we'll ship it shortly!  Most orders are processed immediately, but depending on the day of the week, they may take up to 48 hours to finish processing. You can expect an email with the tracking number once we have the updated shipment information.

If you do not receive tracking information from us within 5 business days of your order, please follow up with us at sales@electricbikeandskate.com.

There are times when our suppliers might be out of stock without us knowing. If this happens, we will quickly notify you to let you know when it can be shipped to you. You can choose to wait till that time, cancel the order, or chose another product.

Please know your satisfaction is very important to us, so we will be happy to communicate with you throughout this process.

Not completely. Your ebike will arrive 90% pre-assembled. Generally speaking, you'll need to attach the front wheel and secure the handlebars, pedals and seat.

Detailed instructions and even basic tool kits (in some cases) should arrive with your ebike.

If you need further assistance, please do not hesitate to reach out to us at sales@electricbikeandskate.com. Or if you'd prefer, your local bike shop will almost always offer setup and tuning.

Once you're on an ebike's web page, look beneath the name and pricing information. There you will find the list of specifications. If you have any questions, reach out to us and we can help you find the right bike.

An ebike is a regular bicycle that has been designed to make the ride more enjoyable. Most ebikes can be used in three different modes:

1. Pedal-only: In this mode your ebike will function just like a regular bike.
   
2. Electric-only: This is also called “Throttle Only” or “Twist and Go.” You start the motor by turning the throttle, and you start moving forward without pedaling. In the middle of your ride, you can take a break without slowing down your speed. 
   
3. Assist: This mode is a combination of pedal-only and electric-only. The motor assists you only when you are pedaling, making it easier to ride up a hill or against the wind. Ebikes have a display unit mounted by the handlebars which you can use to change the degree of assistance you’d like. 

Note: Some bikes do not have a throttle only mode

Ordering from us is safe and simple. So let’s walk you through:

1. First, check out our variety of products and choose the one that fits you best. 
2. After clicking on your choice, you can select the color and quantity. Then click “add to cart.”
3. At the next page, confirm the details and press “checkout.”
4. Here you fill out your shipping and contact information. Don’t forget to enter your discount code if you have one!
5. Continue on to select your shipping method, complete your billing information, and place your order.

Yes. Currently we offer financing through Klarna! 

We offer FREE shipping to the lower 48 states, and we also ship to Hawaii, Alaska, and Canada for an extra fee. Don’t worry, we’ll do our best to make sure it’s as low and as reasonable as possible!

If you live elsewhere, shipping to you may still be an option (depending on custom duties/local requirements) but we'll need to talk with our suppliers/shippers. Please get in touch with us and we can check for you.

Generally speaking, most orders arrive within 5-6 business days of shipping.

If your order is in stock, we'll ship it shortly!  Most orders are processed immediately, but depending on the day of the week, they may take up to 48 hours to finish processing. You can expect an email with the tracking number once we have the updated shipment information.

If you do not receive tracking information from us within 5 business days of your order, please follow up with us at sales@electricbikeandskate.com.

There are times when our suppliers might be out of stock without us knowing. If this happens, we will quickly notify you to let you know when it can be shipped to you. You can choose to wait till that time, cancel the order, or chose another product.

Please know your satisfaction is very important to us, so we will be happy to communicate with you throughout this process.

We ship throughout North America. For elsewhere, please get in touch with us so we can check first.

Our products are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of ebikes are shipped via freight, and special instructions for freight shipments will be explained during the check-out process.  

If you have questions about shipping, please email us at support@electricbikeandskate.com with the brand you are inquiring about, and we will be happy to tell you what shipping method they use.

Please inspect the packaging and take photos of the damage. If you get in touch with us, we can help process a shipping insurance claim on your behalf. Note: we will need photos of the damaged product/packaging to process the claim quickly.

Your ebike will arrive 90% pre-assembled. Generally speaking, you'll need to attach the front wheel and secure the handlebars, pedals and seat.

Detailed instructions and even basic tool kits (in some cases) should arrive with your ebike.

If you need further assistance, please do not hesitate to reach out to us at sales@electricbikeandskate.com. Or if you'd prefer, your local bike shop will almost always offer setup and tuning.

While it’s definitely exciting to receive your new ebike, many customers are a little unsure about how to set it up correctly. Depending on the bike, you will need to assemble these parts:

• Front wheel

• Pedals (Look closely to the threading - make sure to get each pedal on the correct side to avoid stripping the threads)

• Handlebars

• optional add ons: reflectors, lights, mud flaps, rear rack, or any other parts and accessories come packed with your bike

You’re almost set to go! To prepare for your first ride:

• Pump up the tires

• Charge the battery

• Check the height and alignment of the seat so it's comfortable

• And you’re off...Enjoy!

(If you would like professional assistance, don’t hesitate to contact a local bike shop or get it touch with us at sales@electricbikeandskate.com. If you'd like, we’d be happy to locate a nearby qualified bike shop for you.)

No, electric skateboards should arrive fully assembled.

In most cases yes. For some electric specific parts, some bike shops may prefer to refer you to an electric bike shop. If you need help locating one, let us know! We can point you in the right direction.

An occasional tune-up at a bike shop is definitely recommended but not required. Just the normal tune up check list: tire/wheels, brakes, lights/mirrors and frame inspection. The electronics are pretty reliable and generally don't need tune ups, although it never hurts to check!

We want you to be 100% satisfied with your new bike, so we will gladly offer returns. Please note though that return policies do vary by brand.

You can find the return policies here or you can contact us at returns@electricbikeandskate.com.

Yes, every product we sell includes the manufacturer's warranty.

If any part arrives damaged, a replacement part will be shipped to you free of charge.

Most warranty details will vary by brand, so please refer to our "Warranty Information" page to see specifics.

We don't currently have any bikes that offer regenerative braking. We're always looking for new models to offer to you, but we've found that the high price tag currently associated with that feature doesn't justify the cost savings in electricity.

No need, feel free to charge the battery at any time.

Our bikes with lithium-ion battery cells (such as our BESV bikes) are not memory based batteries. It is actually recommended for these batteries to be fully charged as much as possible.

Properly cared for batteries can last for many years, probably even longer than your car battery.  It will last at least 500 full charges if not more, giving you thousands of miles of enjoyable rides.

We sell batteries and parts here. If you cannot find what you are looking for, please get in touch and we will try to track it down for you.

All electric bikes can function as a regular bike powered only by pedaling.

Electric bikes have the added benefit of power assisted pedaling or throttle-only riding. Now you can arrive at work without getting sweaty or maneuver around traffic effortlessly. Hills are no longer daunting and you can enjoy longer rides without feeling the effects the next day, while still remaining active.

An ebike is a regular bicycle that has been designed to make the ride more enjoyable. Most ebikes can be used in three different modes:

1. Pedal-only: In this mode your ebike will function just like a regular bike.
   
2. Electric-only: This is also called “Throttle Only” or “Twist and Go.” You start the motor by turning the throttle, and you start moving forward without pedaling. In the middle of your ride, you can take a break without slowing down your speed. 
   
3. Assist: This mode is a combination of pedal-only and electric-only. The motor assists you only when you are pedaling, making it easier to ride up a hill or against the wind. Ebikes have a display unit mounted by the handlebars which you can use to change the degree of assistance you’d like. 

Note: Some bikes do not have a throttle only mode

The motor on most ebikes can assist you up to 20 mph. Motors that are 750 watts or more can get you up to 25-28 mph, depending on your weight and any other items you might be carrying with you.

It depends on the specifications. We sell electric bikes that range from 20 miles per charge up to as high as 70 miles per charge.

Skateboards usually start at 10 miles and can get as high as 30 miles per charge.

Depending on the capacity of the battery and the strength of the charger, generally we plan for 3-4 hours per charge. Some batteries charge faster, but that's the general rule of thumb we use!

Each bike has the weight marked on the product page. Generally speaking, our electric bikes range in weight between 38-85 pounds (with batteries installed).

To make carrying your bike up stairs more manageable, remove the battery and take it up separately.

Feel free to contact us if you have any questions about weight or removing the battery.

Yes you can. Electric bikes and skateboards are made to be waterproof and withstand heavy rainfall, so you are in no risk of getting shocked or damaging the item. However, it is best to avoid full submersion, so if you ride it into a lake, please remove it (and yourself) quickly.

If you do ride during the rain, remember to brake sooner and ride slowly as the pavement is slippery.  

To prepare for winter, it's best to fully charge the battery before removing and storing it separately. Both the ebike and battery should be stored in a dry place.

Come spring or whenever you're ready to use it again, just recharge the battery to full capacity.  

Nope. No license or insurance is needed to ride an electric bike. They can generally be ridden anywhere a regular bike can go.

Certain states or localities restrict more powerful bikes (i.e. motors over 750 watts or faster than 20 mph). We recommend checking your local laws if there's any doubt.

Yes, ebikes are within the boundaries of federal law, which says that a bicycle can have an electric motor generating up to 750 watts of power and can travel up to 20 mph and still be considered a bicycle rather than a motor vehicle.  

Think "basically free."

For ebikes, it generally costs about $0.15 to fully charge a battery. That’s less than 1¢ per mile. Charging an electric skateboard costs even less - about $0.07 of electricity to fully charge a battery.  That's less than 1/2¢ per mile.

For a year, it costs about $10 if you commute 200 days a year. This means you could save hundreds of dollars + time saved from sitting in traffic.