Biktrix Product Warranty & Return Policy

Return Policy:

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange. ·You can return your purchase for up to 15 days from the purchase date. Products must be in new condition and in the original box and/or packaging.· Return shipping is absolutely free if we made an error with your order (eg. ship you a wrong item), or if the item arrives damaged due to a shipping or manufacturing error. If you simply change your mind and want to return the item, you will be refunded the merchandise amount minus our shipping costs, and a 20% restocking fee. If the returned bike is not in the same condition it was when it arrived at the customer's address, customer is responsible for any damage to the merchandise on its way back to us.  All clearance sales are final which is why you got the sweet deal! 

How to Start Your Product Return: Send an email to support@electricbikeandskate.com. Please include the following: full name, order number, products and reason for return. You will then receive an email with return instructions and a RMA Authorization Number. You must post this number on the outside of the box you are returning. Ship the product to: Biktrix Electric Bike Kits – ATTN: RETURNS#1506 Jackson Avenue, Saskatoon, SK, S7H 2N2. Once the package is returned and inspected, we will either refund or exchange the merchandise according to your instructions. *We make it easy for you, but we do reserve the right to assess a 30% restocking fee if the return does not meet the return guidelines or the product is not in “new condition”. If you have any questions whatsoever about returning a product, please call or email us at support@electricbikeandskate.com

  

Limited Warranty:

Biktrix Enterprises Inc. ( "Biktrix" ) makes the following limited Warranty:

ONE YEAR LIMITED WARRANTY ON MOTOR - HUB or MID DRIVE SYSTEMS

Biktrix warrants to the original owner that this new Biktrix hybrid bicycle shall be free of defective materials and workmanship for a period of one year from the date of original purchase in the United States or Canada and operated under normal conditions and use. During this one-year period, Biktrix shall repair or replace, at its sole option, all parts that are found by Biktrix to be defective and subject to this limited warranty. The original owner shall pay all labor charges connected with the repair or replacement of all parts. The electronic controller system is covered by a 6-month warranty, whereby accidents or consumer mistakes like shorting polarity are not covered. Warranty on the battery is for one year, or 700 charge cycles (whichever is sooner) at the end of that period, the battery is guaranteed to retain at least 70% of its original capacity.

About Biktrix:

Biktrix produces high quality electric bikes and accessories at market-leading prices. Our bikes are about the joy of biking. Each model has been handcrafted to give bikers true freedom. Take to the open road, or cross terrain which would be impossible on a normal bike – Biktrix bikes push the boundaries of what’s possible. 

Flawless Design at an Amazing Price:

Our prices are so low because we believe that e-bikes should be accessible to all. We sell directly to you, cutting out the middleman, which means more bang for your bucks. Each e-bike product and accessory has been designed meticulously with the biker in mind.

Comfortdurability, and most of all, sheer fun! This is what you get when you ride one of our phenomenal e-bikes. No exceptions.

Quality Electric Bikes:  Buy with Confidence:

Each of our products comes with a substantial warranty to set your mind at ease. Our bike frames and motors/batteries come with an industry leading 2 year and 1 year warrantyagainst manufacture defect respectively. Whether it’s one of our bikes or our conversion kits, Biktrix is bringing cool, confident and exciting e-biking to the masses. Get ready to ride, and go on an adventure with your Biktrix bike today!

Over the past couple of years, we have gone through 3 revisions of the Juggernaut and 2 revisions of the Stunner. Being a small company, this is a huge advantage. We can quickly iterate and improve on our bikes every production run.

Meet the Founder and hear the Biktrix Story!